DO YOU NEED A VENDING MACHINE?

100% FREE!

With experience meeting vending needs across south-east Queensland, we can help any business, building or worksite with your drink and snack needs.

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DO YOU NEED A FREE VENDING MACHINE?

With experience meeting vending needs across south-east Queensland, we can help any business, building or worksite with your drink and snack needs.

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WHY ARE WE THE BEST FOR YOU?

Free Delivery & Set Up

We’ll help find the most suitable machine/s for your space and arrange for them to be delivered and placed in your desired location.

Free Maintenance

We have a team of experienced technicians to provide support and resolutions should you come across any issues.

Free Filling and Servicing

We monitor each machine's stock levels and arrange for them to be filled if they are looking low. No requirements on your end. 

Free Contact and Support

Our admin team prioritise our site contacts and make themselves available for phone calls and emails to ensure you feel supported.

About Us

Welcome to Captain Vending, your local vending machine service. With a passion for convenience and a dedication to quality, Captain Vending is your go-to source for easy vending solutions. Our mission is simple: to deliver an unparalleled experience, one snack and beverage at a time. Whether it's in an office, warehouse, library, or any space craving easy access to refreshments, Captain Vending stands ready with a fleet machines offering an array of food and drinks. We prioritise customer satisfaction, reliability, and a seamless vending experience. Join us and feel good knowing you are supporting a small local business in South East Queensland focussing on serving the community.

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AREAS OF SERVICE

GOLD COAST

All areas including Yatala, Robina, Arundel, Coomera, Oxenford, Ormeau Carrara, Nerang, Bundall, Surfers Paradise, Broadbeach, Main Beach, Southport, and more!

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IPSWICH

All areas including Redbank Plains, Springfield Lakes, Ripley, Springfield, Riverview, Karalee, Leichhardt, Bundamba, Tivoli, Raceview, Churchill, Brookwater, and more!

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LOGAN

All areas including Beenleigh, Slacks Creek, Browns Plains, Meadowbrook, Loganlea, Eagleby, Crestmead, Bethania, Cornubia, Slacks Creek, Springwood and more!

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SOUTH BRISBANE

All areas including Rochedale, Wacol, Runcorn, Sunnybank, Eight Mile Pains,  Heathwood, Ellen Grove, Acacia Ridge,  Calamvale, Forest Lake, Richlands, Doolandella, and more!

FAQs

  • How much does it cost to have a vending machine?

    Nothing! Our vending machine service is 100% free for all of our sites. We offer free vending machines and look after the filling, servicing and maintenance for you. 

  • Do the vending machines have cashless payment options?

    All of our vending machines are equipped with an EFTPOS reader that takes tap and go payments by card or phone. Almost of our machines also accept cash, though there are some models of machines that are designed cashless.


    Cashless payment works by 

    1. the customer taps their phone and the machine runs an authorisation;
    2. the customer makes their selection;
    3. the machine asks to tap again to confirm payment (the EFTPOS places a hold on the card);
    4. the machine dispenses the item;
    5. the sensor in the collection drawer confirms the item has dropped and then charges the customer's card. 

  • How often do the vending machines get filled?

    We are able to remotely monitor stock levels and will fill the machines based on the demand when the drinks or food starts to run low. Some machines only need filling every 3 weeks, some machines need filling every 2 days. It just depends on how much your staff and patrons consume. 

  • Can I choose what goes in the vending machines?

    We are happy to work with our customers to determine what should go in our vending machines. The main goal for everyone of us is to keep the users happy. Therefore we will seasonally swap out items that are not selling with new options, requested items or the most popular choices if they repeatedly sell out. 

  • What happens if there is an issue with a vending machine?

    All of our vending machines are regularly serviced and operate smoothly more that 99% of the time. Like all technology however, there can be an issue on the odd occasion. 

    For this reason, all of our vending machines have a contact sticker with a QR code for customers to fill out a feedback form. We contact them directly providing a solution or a refund when required. 

    You, or the relevent manager for your site location, is also able to call or email us should there ever be any notable issues with a vending machine and we will arrange for it to be visited urgently. 

  • Where can I put the vending machines?

    Vending machines can go almost anywhere. There are just a few simple requirements:

    • each vending machine needs its own power outlet;
    • the vending machines need to be undercover - they can be outdoors as long as they are protected from the elements and secure from damage;
    • the vending machines need to be in an accessible location to be filled. This means that the door to the machine needs to be able to fully open, and the walkway needs to be stairwell free for us to bring in cartons of drinks (a couple of steps we can generally manage). 

  • How long will it take to get a vending machine to my site?

    We aim to have your vending machine/s delivered within a week, depending on the availability of desired machines and the schedule of our machine movers. We are happy to work with you to find a suitable time for delivery and installation. 

  • What happens if an item does not dispense and my card has been charged?

    Most of our vending machines are equipped with a drop sensor. 

    The machine will place a hold on the card for the amout at the time of payment, but if the machine does not sense the item drops, it will not process the payment. The hold on the funds should be release within a couple of business days. 


    Should there be a jam in the coin or note mechanism a customer is able to contact us directly (there is a sticker on each of the machines with information). We will then arrange for a refund to be transferred back to the customer. 

  • What areas do you service?

    We are based on the Gold Coast but have a wide service area between Gold Coast and Ipswich included Logan and South Brisbane. 

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